The shutdowns from the pandemic “forced our salespeople to do it. This wasn’t a change that NM representatives necessarily welcomed, Schlifske said. They don’t have to leave their home or their office.” They don’t have to make coffee for, or greet them, or meet them somewhere. 90 in the Fortune 500, told StrategicCIO360. “There’s something about it that clients like better,” Schlifske, whose Milwaukee-based company ranks No. On the other hand, pandemic performance has dictated entirely the opposite decision on how NM advisors will handle relationships with their clients going forward: Customers have demonstrated a strong preference to continue to meet only virtually with company representatives after Covid, so Schlifske and his IT team are reimagining that part of NM’s business model for the long term. CEO John Schlifske believes the culture and the competitive edge of the financial-services giant depend on physical proximity, even in the digital era.
Northwestern Mutual executives are happy to be welcoming financial advisors and other employees back to the company’s three campuses with the expectation that pretty much everyone will be in the office by fall as if it were 2019 all over again.
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